One of our most recent successful projects was the delivery of customer service skills training during April for 40 staff at Azzurri Communications Ltd, a valued client of ours for several years now. Despite the logistical challenge of releasing staff…

The thought of World Happiness Day might send a cold chill through the hearts of many bosses, who will fear it is simply an excuse for employees to kick back and enjoy themselves, rather than doing any real work. Those…

January is a great month for setting yourself targets for the year ahead. Often, it’s not just about the calendar year, as these actions can often lay the foundations for the longer-term future. Goal setting allows you to set the…

If you are a business manager, this is the year to be a part of the resurgence in the economy. 2014 has started with a flurry of positivity, despite reported minor blips in some sectors, rising employment and talk of…

A lot has been made of the decrease in unemployment figures in recent months. On the face of it, the regular falls in the percentage of people listed as unemployed is good news, though the unions will argue that these…