Leaders Create Culture (2 days)

Suitable for: Anyone holding a leadership role.

Overall Aim: To provide participants with the skills to become truly effective leaders. To determine the most effective leadership styles and to explore what leaders can do to create the desired culture within their organisation.

• What is leadership all about?
• The importance of being a role model.
• Understanding the significance of emotional intelligence.
• Leadership styles and their effect on organisational climate.
• Leadership style repertoire and how to widen it.
• A leader's crucial role in inspiring and motivating.
• What is culture? And do leaders create culture?
• What culture do you need for the future?
• What do you need to do as a leader to influence others to create this culture?

Self Awareness for Leaders (1 day)

Suitable for: Any manager or leader who wish to find out more about themselves and how others see them.

Overall Aim: For participants to understand more about their personal working preferences, how these affect behaviour and how preferences can help maintain and improve relationships within a team.

• The value of improving your self-awareness.
• The range of tools available - use of personality diagnostics.
• The Myers Briggs Type Indicator - background and validity.
• What your personality type might mean.
• Recognising the challenges and benefits of working with a range of personality types.
• How to work together more effectively with MBTI preference knowledge.
• Handling personal change.

Creating a Customer Focussed Culture (1 day)

Suitable for: All those leaders and managers who are responsible for influencing others to provide excellent customer service.

Overall Aim: To provide participants with the skills and knowledge to motivate and manage employees at all levels to do all they can to positively and consistently influence levels of customer satisfaction.

• The leader's role in creating a customer obsessed culture.
• Identifying your full range of customers.
• Analysing your customers' expectations.
• How do you currently measure up?
• Developing the internal customer philosophy.
• Using Customer Relationship Management.
• Ideas to get staff 'on board'.
• Empowering the team for professional 'service recovery'.
• Measuring and celebrating success.

Living Your Culture (1 day)

Suitable for: All those leaders and managers responsible for influencing the culture of an organisation.

Overall Aim: To provide participants with the skills to ensure that your organisation can live its desired values and culture on a day to day basis.

• Maintaining the right level and type of communication.
• Questioning and listening skills.
• Empowerment and delegation - what's the difference?
• Practical skills to delegate to others.
• Creating the right conditions for empowerment.
• Holding people accountable - real performance management.
• Giving genuine recognition - valuing the team.

The Role of The Leader (1 day)

Suitable for: All those holding a leadership position within an organisation.

Overall Aim: To examine the differences between leadership and management and to provide participants with the skills to become a truly effective leader.

• Your role in shaping the future of your organisation.
• Leadership v. Management.
• Qualities of an effective Leader.
• The situational leadership model.
• Your leadership style repertoire and how to enhance it.
• Motivating your team - theories and practice.
• Self analysis of strengths and weaknesses.
• Taking ownership & the concept of empowerment.
• A Leader's role in achieving the business plan.

Coaching Skills (2 days)

Suitable for: Anyone who has the responsibility of helping others to develop and learn and wants to enhance staff performance.

Overall Aim: To equip participants with the skill to help others to learn through effective coaching.

• Identifying situations where coaching is appropriate
• Training and coaching - what's the difference?
• Where coaching fits in most effectively to your leadership style.
• Assessing and developing your coaching skills.
• Defining a coaching plan.
• Using the GROW model.
• Effective questioning and feedback.
• Helping staff develop their own thinking and resourcefulness.
• Follow up and evaluation for effectiveness.
• Practice sessions to become an effective coach.

Building and Maintaining Teams (1 day)

Suitable for: All those who manage a team of people.

Overall Aim: To understand what makes a successful team and to provide participants with the skills to create a high performing team.

• Recognising the differences between teams and groups.
• Appreciating the different roles needed within a team and the concept of the 'balanced' team.
• The different stages of team development.
• Making the most of different team members' strengths.
• Gaining the benefits of a cohesive team.
• Inspiring corporate values in your team.
• Understanding what makes a high performance team.

Performance Management (2 days)

Suitable for: All those who have people management responsibilities.

Overall Aim: To enable participants to be able to gain the most from their teams and to be able to tackle underperformance in a professional and legally compliant manner.

• Core values and their links to performance management.
• Developing an appropriate performance management environment.
• Putting competencies to good use.
• Identifying and managing poor performance at the earliest opportunity.
• What is performance management? - Linking the Business Plan to Team Plans and individual performance reviews.
• The performance management model - Appreciating the manager's role in maximising team and individual performance.
• Setting people up for success.
• Taking account of diversity in performance management.
• Delivering honest and constructive feedback.

Leading Motivating Performance Review Meetings (2 days)

Suitable for: All those who are responsible for conducting performance reviews or appraisal discussions.

Overall Aim: To provide participants with the skills required to lead motivating appraisals/reviews, which will get people to open up, be honest, respond to feedback and commit to any necessary changes.

• Why review performance? - the potential value of appraisals.
• Getting people to open up.
• How to promote honest self assessment.
• Facing up to difficult issues - real feedback.
• Identifying training and development needs.
• Setting SMART objectives for personal development.
• Structuring the appraisal meeting.
• Follow up and review with impact.

Strategic Plans & Making Them Happen (1 day)

Suitable for: Anyone who has to define and agree corporate objectives or managers who need to define team or individual plans ensuring they link into the overall corporate/business plan.

Overall Aim: To ensure participants understand the importance of strategic planning, how to establish priorities; translate them to be relevant to all members of staff and to ensure that the plans and objectives can be achieved.

• The value of Mission and Corporate Vision.
• Establishing strategic priorities.
• Identifying key performance indicators.
• Translating corporate aims and objectives into personal targets that inspire actions.
• Gaining commitment and ownership through involvement in planning.

Achieving Organisational Excellence (1 day)

Suitable for: Leaders who are responsible for achieving organisational success.

Overall Aim: For leaders to benchmark their organisations own practices against World Class standards

• Understanding what makes a World Class organisation.
• What is an employer of choice and how does your organisation measure up?
• Using quality standards to achieve excellence.
• Understanding issues of corporate social responsibility.

Personal Effectiveness (2 days)

Suitable for: Anyone who needs to manage themselves and their time effectively.

Overall Aim: To equip participants with numerous practical techniques to achieve their personal goals within a realistic timescale without suffering personal stress.

• Stephen Covey's 7 Habits of Highly Effective People.
• Being proactive.
• Time management - practical techniques.
• Setting and working towards personal goals and targets.
• Planning effectively and meeting your deadlines.
• Developing an assertive style.
• The need for continuing self development.
• Continuously improving your self awareness.
• Delegating effectively.
• Managing personal stress levels.

Presenting With Influence (2 days)

Suitable for: Anyone who is required to make effective presentations.

Overall Aim: To provide participants with the skills and confidence to prepare and deliver high impact presentations.

• Types of presentations you might need to make.
• Deciding how do you want to influence others
• What is your key message?
• Structuring your presentation.
• Aims, introductions and attention grabbers.
• Keeping the middle lively.
• Ending with impact.
• Practical preparation methods.
• Using your voice to maximum effect.
• Effective visual aids.
• Tips to reduce nerves and anxiety.
• Controlling your body language and reading that of others.
• Speaking effectively without reading.
• Handling questions to enhance your reputation.
• Making the most of your venue.
• Practice presentations and feedback.

Managing Under Performance (2 days)

Suitable for: Anyone who manages the performance of others.

Overall Aim: To provide managers with the skills to assertively address poor performance according to both their organisation's policies and legal guidelines.

• Performance management - a key role of a manager.
• Setting expectations.
• Identifying poor performance at the earliest opportunity.
• Managing poor performance informally before taking formal measures.
• Providing constructive feedback on performance.
• Managing sickness and absenteeism.
• Relevant issues in current employment legislation.
• Working within your organisation's grievance and disciplinary procedures.
• Dealing with difficult situations.
• Practise handling real issues.

Problem Solving & Decision Making (1 day)

Suitable for: Anyone responsible for developing solutions and making decisions at work.

Overall Aim: To provide participants with the necessary skills to solve problems and make decisions in a constructive and organised manner.

• Recognising the existence, nature and scope of problems.
• Using both logical and creative methods of generating options/solutions.
• Gathering information for effective decision making.
• Evaluating the relative effectiveness of possible actions.
• Gaining commitment for implementing solutions.
• Evaluating decisions.

Effective Recruitment and Selection (2 days)

Suitable for: All leaders and managers involved in the recruitment of employees.

Overall Aim: To provide participants with the skills to recruit effectively. To consider the various selection methods available and ensure you make the right choice of applicant.

• Your Organisations' Recruitment Process (tools & methods).
• Effective preparation.
• Clarifying the job in question.
• Structuring the interview.
• Identifying key evidence.
• Using the behavioural technique.
• Recruiting within the law.
• Equal opportunities and diversity.
• The value of exit interviews, job descriptions and person specifications.
• Using tests and other tools.
• Designing questions to probe competence.
• Role play practice.

The Role of The Manager (1 day)

Suitable for: Anyone who has line management responsibility for others.

Overall Aim: To examine what makes a good manager, providing participants with the skills to effectively manage and get the most out of people.

• What being a manager really means.
• Setting people up for success.
• The importance and skill of clarifying expectations.
• The key challenges of managing others.
• The links between organisational culture and long term performance.
• The importance of management style and its effect on culture.
• Motivating and inspiring others.

Effective Communication (1 day)

Suitable for: Anyone who manages others.

Overall Aim: To equip participants with an in-depth understanding of what effective communication entails and practical ideas to raise levels of effective communication with others.

• The communication process.
• Basic communication skills - understanding verbal and non-verbal communication.
• What does your team need to know and expect from you?
• Barriers to communication and how to overcome them.
• Practical methods of communication and when to use them.
• Holding productive team meetings and briefings.
• Being an effective contributor at meetings.
• Checking that your message has been understood.
• Managing group dynamics.

Implementing & Managing Organisational Change (2 days)

Suitable for: Anyone who has responsibility for influencing others to bring about significant changes.

Overall Aim: To equip participants with practical tools and ideas to motivate others to embrace change and to help participants implement and embed change in an effective manner.

• Making the case for change.
• Identifying the drivers and barriers to change.
• Understanding and managing reactions to change.
• Managing key stakeholders in the change process.
• The Azure Change Management Model.
• What if people won't change? - Dealing with resistance.
• Common mistakes to avoid when implementing change.