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Management Competencies
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We need to create the kind of environment where all our employees are motivated to perform to the maximum potential."
The Client: A division of an international law firm specialising in high volume conveyancing and debt solutions for major high street lenders.The Issue: The business is highly process driven and employs a workforce with low skill and a relatively young age profile.
The Division’s ambitious expansions plans were being challenged by unsustainably high staff turnover creating operational shortcomings.
The management structure in place lacked clarity and focus. The resultant inconsistencies in how policies and procedures were interpreted were adding to the Division’s poor performance.
